ICICI Bank Bill Pay - FAQs

ICICI Bank Bill Pay is the easiest way to manage your bills. Pay bills anytime, anywhere, for free.

Benefits of using ICICI Bank Bill Pay:

  • Pay your regular monthly bills (telephone, electricity, mobile bills, insurance etc.) right here - from your desktop.
    Click here to view the list of billers.
  • No more missed deadlines, no more late fines - you can schedule your bills in advance and avoid missing the bill due dates.
  • Track your payment history - all your payments made to a biller are stored automatically for your future reference.
  • For certain billers, you can even view the bill online. So no more hunting around to find the right amount to be paid.
  • For certain billers, you can pay your bills using ICICI Bank Credit Card.

FAQs

  1. Do I have to register separately for ICICI Bank.com Bill Pay?

  2. What are the different biller categories?

  3. How do I register for a biller?

  4. How do I make a payment to a registered biller?

  5. How do I pay the bill that has the status "waiting for acceptance"?

  6. When will the payments be processed?

  7. When can I see the bills for presentment type of billers ?

  8. I am not able to see the name of my registered biller in 'Make a Payment' option

  9. Can I change the scheduled date of payments once scheduled?

  10. How can I stop my scheduled payment?

  11. How do I delete a biller registered by me earlier?

  12. How can I view the status of payments?

  13. How can I get the receipt for payments made?

  14. Can I do part payment?

  15. When will I know that the a bill has been paid?

  16. If I register for presentment type biller, will I still receive my bill in paper form?

1. Do I have to register separately for ICICIBank.com Bill Pay?
No, you don't have to register for this service. It is available to all the ICICI Bank account holders and ICICI Bank Credit Card holders. You require to login to ICICIBank.com with your Internet Banking User ID and Password to register your bills.
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2. What are the different biller categories?
There are 3 categories of billers available:

Presentment type: For these billers the bills are presented on www.icicibank.com and you can login and view your bill online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com fro you to make the payment.

Payments to such billers cannot be made immediately after registering for them, it usually takes 3-4 weeks after the date of registration for your bill to be presented online.

Payment type: For these billers you can make the payments immediately after registering for them. The bills for these billers are not presented online and you can choose to pay any amount as desired by you.

Hot payment type: For these billers you need to go to their web site for making the payments. These bills cannot be paid by logging on to www.icicibank.com.
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3. How do I register for a biller?
STEP I: Click on "Register for a New Biller" and choose the state in which the biller is located.

STEP II: You will be shown a list of billers available for the chosen region/state for which you can pay through ICICIBank.com Bill Pay.

STEP III: Select the biller of your choice and click on “Register”.

STEP IV: You will be taken to a page wherein you need to enter the details related to the biller.

STEP V: Fill in the required details and click on "Add".

You will get a message on top of the screen as "ADDITION TO PERSONAL PAYEE SUCCESSFUL". This means you have successfully registered for a biller. For adding more than one biller, repeat the above process.

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4. How do I make a payment to a registered biller?
Payment to Billers in "Payment" mode

STEP I: Click on "Make a payment" option.
STEP II: Select the biller for which the payment has to be made.
STEP III: Click on "PAY" and enter details as required by the biller.
STEP IV: Click on "PAY"
STEP V: Confirm the transaction by entering your ‘transaction password'. The status of your bill payment will appear as "Scheduled for Payment" in the bill pay home page.

Payment for Billers in "Presentment" mode

For billers in presentment mode, your registration details are sent to the biller. Subsequently whenever the bill is generated by the biller, it is uploaded on www.icicibank.com.

STEP I: The status of the bill will be shown as "Waiting for Acceptance" in the bill pay home page.
STEP II: Select the bill and click on "Details".
STEP III: The bill with the necessary details will be displayed. Enter the date on which you want to pay the bill and click on "Pay".

The status of the bill where previously it was showing "Waiting for acceptance" will change as "Pending".

(NOTE: You can schedule the payment on such bills only on or before the due date specified otherwise the bill will get defaulted. You cannot make payments to the bills with defaulted status.)

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5. How do I pay the bill that has the status "waiting for acceptance"?
For all the bills with status "waiting for acceptance",

STEP I: Select the bill showing the status as "waiting for acceptance" and click on "Details".
STEP II: The bill with the necessary details will be displayed. Enter the date on which you want to pay the bill and click on "Pay".

(NOTE: You can schedule these only on or before the due date specified otherwise the bill will get defaulted. You can not make payments to the bills with defaulted status.)
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6. When will the payments be processed?
All the payments will be processed and the accounts will be debited on the Scheduled Date. In case of holiday the account will be debited the next working day.

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7. When can I see the bills for presentment type of billers?
The bills for the presentment type of biller can be seen from the next billing cycle from the date of your registration.

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8. I am not able to see the name of my registered biller in 'Make a Payment' option.
Billers of presentment types would not be found in the "Make a Payment" option. You can see such billers in "Your Registered Billers".

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9. Can I change the scheduled date of payments once scheduled?
Yes you can change the schedule date.
STEP I: Select the bill for which the scheduled date is to be changed
STEP II: Click on "Details" there you can change the scheduled date and click on "Update".

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10. How can I stop my scheduled payment?
You can stop a scheduled payment for bills in "pending” status by following the below given steps:
STEP I: Click on the bill which has its status as "pending"
STEP II: Click on "details" there you have an option to "delete". Click on “Delete” and the scheduled payment will be cancelled.

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11. How do I delete a biller registered by me earlier?
Payment Type: You can go to "Your registered biller's" and the select the biller which you want delete and then click on "Biller details" there you have button as "Delete" click on it to delete the biller.

Presentment Type:
Case I - If the status is "Waiting for acceptance" then you have to accept the bill and when the status changes to "Pending" then delete the bill.
Case II : If the bill has its status as "Defaulted" then you cannot delete the biller till the expiry period mentioned for that biller. Once the expiry period is over you can delete the biller in the same manner as that of payment type.

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12.How can I view the status of payments?
For viewing the status of payments made, you can go to "Show Payments made" option and view the payments. The number of payments with status as "Pending" can be seen on the Bill Pay home page itself.

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13.How can I get the receipt for payments made?
Click on "Show Payments amde" to see all your past payments. Print outs can be used as a proof.

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14. Can I do part payment?
Part payment is possible only for billers in Payment mode.
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15. When will I know that the a bill has been paid?
After successfully submitting your payment, you can check the status of your payment in "Show Payments made".

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16. If I register for presentment type biller, will I still receive my bill in paper form?
Yes.
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